FAQ

We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to uliking.com.

We ship Worldwide with a few exceptions. We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information.

The prices in the webshop are listed in USD. You can still use a credit card or PayPal account listed in another currency to place your order.

We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Pleasecontact our customer support teamfor further information.

We have free worldwide shipping on all orders over 59 US Dollars. For smaller orders we have flat-rate shipping rates, meaning that it does not get more expensive regardless of the size or weight of your order. The easiest way of checking shipping costs is through picking the currency of your liking in the top row, placing the items of your choosing in the basket and then proceeding to the checkout. There you can see what the shipping ends up costing.

All orders will be processed and shipped within 1-5 business days As soon as your order has been dispatched, you will receive an email with your tracking number. Due to the nature of handcrafted items, there can be delays due to items being in production. You will be notified by email if there is a delay.

You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days. When your order has been shipped, you will receive an email with your tracking number.

You will receive a dispatch notification by email as soon as your order has been shipped. The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 1-5 business days.

Orders are usually delivered within 5-10 working days after dispatch. Remote area deliveries and unexpected events out of our control can cause additional delays.

We might be able to change your order if it hasn't been shipped yet. Pleasecontact our customer support teamas soon as possible and don't forget to include your order number.

If you are experiencing problems in the checkout, please try following actions: Try with another browser Try with another device Empty the cookies in the browser that you are using This usually solves these kind of problems. If you still are experiencing problems, please contact our customer support team.

If you experience a problem when paying with a credit or debit card at the checkout, we recommend you to try following actions: Use another browser or device Make sure that your card is open for international payments Try another card or contact your bank

You have probably entered the wrong email address. Please contact our customer support team and describe the problem. Make sure to include your order number, full name and the date the order was placed.